Going Paperless & Scaling Operations
Discover how Knomatic’s platform enabled Crown Diesel 24/7 to eliminate paper-based processes and expand their emergency roadside diesel truck repair business across Texas.
The challenge
After 26 years of successful operations in Houston, TX, the Zorbas family aimed to expand Crown Diesel 24/7 statewide. However, their reliance on paper-based processes led to:
Operational Inefficiencies
Manual tracking of jobs, invoicing, and onboarding resulted in delays and errors.
Limited Scalability
Lack of Real-Time Visibility
Inability to monitor job status and resource allocation in real-time affected decision-making and response times.
To achieve their expansion goals, Crown Diesel 24/7 needed to digitize their operations, removing paper-based inefficiencies to enhance scalability and service delivery.
Knomatic’s Comprehensive Solution
Knomatic’s innovative platform directly addresses the operational challenges faced by industrial service providers through an integrated approach to asset tracking, personnel scheduling, and compliance management. The solution is built on the following core functionalities:
Knomatic partnered with Crown Diesel 24/7 to develop a tailored web and mobile application, focusing on:
- Integrated Approval Procedures: Streamlined job approvals to expedite invoicing.
- Auto-Generated Invoices: Reduced manual entry errors and accelerated billing cycles.
- QuickBooks Integration: Ensured seamless financial management and reporting.
- Real-Time Documenting and Mapping: Provided live updates on job status and technician locations.
- Google Maps Integration: Enabled efficient route planning and geo-tracking of breakdowns.
- Time-Stamped Processes: Ensured accountability from start to finish of each job.
- Digital Onboarding for Mechanics: Simplified the recruitment and training process.
- Chat Functionality: Facilitated instant communication between dispatchers and field technicians.
- Customer Portal: Allowed clients to create work orders, monitor status, and view before-and-after photos.
The outcome
Implementing Knomatic’s solution led to significant improvements:
Reduced Response Times:
Average arrival time for breakdowns decreased by nearly 90 minutes within weeks of launch.
Operational Transparency:
Full visibility into each step of the process enhanced management oversight.
Scalability:
The digital platform provided a foundation for statewide expansion, accommodating increased demand without compromising service quality.
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