Digital Transformation of Mobility Program Management
Discover how Knomatic’s platform enabled Region 8 Mobility Solutions Center to streamline ride scheduling, enhance data management, and improve service delivery across multiple counties.
The challenge
Region 8 Mobility Solutions Center provides transportation services for various needs, including medical appointments, grocery shopping, and employment, across eight counties in Ohio: Athens, Hocking, Meigs, Monroe, Morgan, Noble, Perry, and Washington. As the program expanded, the center faced significant challenges:
Inefficient Ride Management
Reliance on Excel spreadsheets and manual reporting made it difficult to manage and track rides efficiently, especially as the service area grew.
Time-Consuming Reporting
Manual creation of reports for state and local agencies consumed considerable time and resources.
Security Risks
Storing sensitive data in Excel posed security concerns that needed urgent attention.
These issues highlighted the need for a comprehensive solution to streamline database management, enable multi-county access, and enhance security measures.
Knomatic’s Comprehensive Solution
- Automated Scheduling and Tracking:Implemented a system to schedule and track rides efficiently, reducing manual workload.
- Multi-County Access: Enabled mobility managers across different counties to access and manage data seamlessly.
- Automated Notifications and Escalations: Integrated automated alerts to keep staff informed and responsive to changes.
- Dashboard for Data-Driven Decisions: Provided a centralized dashboard to facilitate informed decision-making.
- Reporting Dashboard: Streamlined the creation of reports for state and local reporting requirements.
- Database Management Solution: Transitioned from Excel to a secure database system to manage sensitive data.
- Single and Multi-Stop Reservations: Allowed for efficient scheduling of complex ride itineraries.
- Enhanced Security Measures: Implemented robust security protocols to protect sensitive information.
The outcome
Implementing Knomatic’s solution led to significant improvements:
Operational Efficiency:
Automated scheduling and tracking reduced manual workload and errors.
Enhanced Collaboration:
Multi-county access facilitated better coordination among mobility managers.Multi-county access facilitated better coordination among mobility managers.
Improved Data Security:
Transitioning to a secure database mitigated previous security risks.
Scalability:
The new system provided a foundation for future growth and service expansion.
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